Business of Banking

The business of banking has evolved over the past several decades, from institutions largely limited to making loans and taking deposits, to financial supermarkets that offer a range of banking, investment and insurance products. Not surprisingly, as banks began to serve customers in new ways, they also changed in appearance. Today, trends in bank design support a hotly competitive, retail-oriented industry with a focus on customer-friendly environments, cost-efficient operations and brand-driven design elements. Today many banks are choosing to forego a thick brick and mortar style and teller cages that hold customers at arms’ length, for buildings designed to be accessible, efficient and customer-friendly. Even traditional bank facades, which may be favored by an older, more conservative customer base, can be designed with contemporary, innovative and “green” building materials that create inviting, but secure environments.

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